Our operators are ready to answer your questions 24/7, but if you want to know the answers to frequently asked questions without contacting an operator, you will find them in this section
How does the process work?
The process begins with your inquiry, where you try to convey your needs and desires to us. After that, our team of concierges starts working, using their knowledge and contacts to provide you with the best services and luxurious experience.
Why is a prepayment required?
Prepayment allows us to initiate the process of organizing your experience and ensure you with the best conditions and services. It also guarantees your seriousness regarding your request.
Why is there a price difference between planes, yachts and cars?
The price of different types of transportation depends on various factors such as capacity, luxury, comfort, and the level of service. Our team will help you choose what suits your needs and budget.
How do we communicate and notify about readiness?
We will contact you personally using the provided contacts and discuss all the conditions. We will also provide you with a full report on readiness and stay in touch throughout the process.
What if there are force majeure events or unusual situations?
Unexpected situations can occur in any business, but we are always ready to offer alternative options that meet your needs and requirements.
Why should the client inform about their desires and services in advance?
We would not be who we are without our eco-friendly design, which is at the core of our strategy. We are constantly working to improve our offerings and expand upon our capabilities when it comes to design and production. Get in touch to learn more.
Are there any more questions?
If you have any further questions, please feel free to contact us using the provided contact information. We are always happy to assist you!
What payment options are available?
We accept various payment methods, including credit cards, bank transfers, and electronic payment systems, for your convenience.
Can I change or cancel my request?
Yes, you can change or cancel your request, but please note that certain terms and conditions and refunds may apply according to our rules and conditions.
How long does it take to process my request?
The processing time of the request depends on various factors such as complexity and volume of the request. We will do our best to provide you with a solution to your request as quickly as possible.